for the customers is a great priority for Equip: the help
you want, they way you want it. Dealing with Equip is backed
by the company's customer care, outstanding service and support.
It is its promise to provide support solutions that keep customers
satisfied. Hence the importance of the Maintenance/After Sales
Department within the company's global structure. Its staff
holds regular meetings to stay well informed about all the
situations that occur. In fact this department is fully prepared
and equipped to answer all calls and attend to all emergencies
within 24 hours. It is proud of its qualified technicians
and experienced engineers who help ensure maximum customer
satisfaction. By initiating a Client Claims Policy, Equip
is therefore able to evaluate customer satisfaction and improve
the performance of its staff accordingly.
Moreover, all documents related to installed machines and
actions carried out subsequently are kept on fine at the Maintenance/After
Sales Department. This help keep track of all sold goods.
On Site Assistance
When it comes to serving the customers, Equip technicians
are always on the move, ready to provide assistance where
needed. When called upon, Equip experts respond quickly, determine
the source of the problem and fix it properly. They always
consider explaining to the customer the process of their work.