Success Through Customers Satisfaction

Caring for the customers is a great priority for Equip: the help you want, they way you want it. Dealing with Equip is backed by the company's customer care, outstanding service and support. It is its promise to provide support solutions that keep customers satisfied. Hence the importance of the Maintenance/After Sales Department within the company's global structure. Its staff holds regular meetings to stay well informed about all the situations that occur. In fact this department is fully prepared and equipped to answer all calls and attend to all emergencies within 24 hours. It is proud of its qualified technicians and experienced engineers who help ensure maximum customer satisfaction. By initiating a Client Claims Policy, Equip is therefore able to evaluate customer satisfaction and improve the performance of its staff accordingly.

Moreover, all documents related to installed machines and actions carried out subsequently are kept on fine at the Maintenance/After Sales Department. This help keep track of all sold goods.

On Site Assistance
When it comes to serving the customers, Equip technicians are always on the move, ready to provide assistance where needed. When called upon, Equip experts respond quickly, determine the source of the problem and fix it properly. They always consider explaining to the customer the process of their work.